Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide when you:

• Create an account (name, email, phone number)
• Place an order (shipping address, billing details)
• Contact us via the contact form
• Subscribe to our newsletter

We also automatically collect certain technical information such as your IP address, browser type, and device information to improve our website experience.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Processing and fulfilling your orders
• Communicating order updates and shipping notifications
• Providing customer support
• Sending promotional emails (only with your consent)
• Improving our website and services
• Preventing fraud and ensuring security

3. Data Storage & Security

Your personal information is stored securely using industry-standard encryption. We use trusted third-party services (such as Supabase for database hosting and Razorpay for payment processing) that comply with PCI-DSS and other security standards.

While we take every reasonable precaution to protect your data, no method of transmission over the internet is 100% secure.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Shipping partners — to deliver your orders
• Payment processors — to process transactions securely
• Legal authorities — when required by law

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can choose to disable cookies through your browser settings, but this may affect certain features of our website.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing communications

7. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at hello@chinora.com.